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Refund Policy

Last Updated: 04/08/26

Thank you for shopping with [Your Company Name]. Customer satisfaction is our priority. Please read our refund policy carefully.

Eligibility for Refunds

You may request a refund if:

  • The product received is damaged or defective.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The product was not delivered due to our error.

Refund requests must be made within 7 days of receiving your order.

Non-Refundable Items

Refunds will not be issued if:

  • The product has been used, installed, or altered.
  • The product is damaged due to improper handling.
  • The return request is made after the eligible return period.
  • The product is a customized or special-order item (unless defective).

Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order number and proof of purchase.
  3. Share clear photos of the damaged or incorrect product (if applicable).
  4. Our team will review your request and provide return instructions.

Refund Process

Once we receive and inspect the returned product:

  • We will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method used during purchase.

Processing times may vary depending on your bank or payment provider.

Replacement Policy

If your product is defective or damaged during transit, we may offer:

  • Product replacement
  • Exchange for the same item
  • Refund (where replacement is unavailable)

Shipping Charges

  • If the return is due to our error (wrong, damaged, or defective product), return shipping costs will be covered by us.
  • If the return is due to customer preference, shipping charges may be deducted from the refund amount or borne by the customer.

Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return process.

Contact for Returns & Refunds

For any questions regarding returns or refunds, please contact us:

Email: support@yourcompany.com

Phone: +91 XXXXXXXXXX

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM